Khdemli Reviews and Ratings: How They Actually Work

On Khdemli, only a customer who genuinely unlocked a craftsman's contact can rate them, and only once per unlock. That single rule is what separates these ratings from anonymous comments in a Facebook group: every score corresponds to a real, traceable, paid-for introduction. Here is how the system works in detail, and how to get the most out of it — whether you are hiring or being hired.

Who can leave a review

A review is tied to an unlock. In practice this means you need an account, you must have unlocked that specific craftsman's contact, and you can only rate that profile. A craftsman cannot rate themselves from a second account, and one unlock entitles you to exactly one review. On top of that, a delay applies between two reviews published from the same account, which prevents rapid-fire posting — the classic technique for inflating or sabotaging a reputation.

• One review equals one real, paid unlock
• One review per unlock — no duplicates
• Self-rating blocked by the platform
• A cooldown enforced between two reviews from the same account

What a rating contains

A rating runs from 1 to 5 stars and can carry a free-text comment. The craftsman's profile then displays the average of those ratings alongside the total number of reviews. The two numbers must be read together: a 5.0 from two reviews says far less than a 4.6 from forty. The second describes a professional who works constantly and stays good over time.

Why fake reviews are difficult here

On most free platforms, posting a fake review costs nothing: a throwaway account is enough. On Khdemli you first have to unlock the contact, which requires an account, a funded wallet and a real charge. Mass-producing fake reviews therefore becomes expensive and leaves a usable trail. It is not foolproof — no system is — but the effort-to-benefit ratio is completely inverted compared with a form open to anyone.

Writing a useful review in three lines

The most-read reviews are not the longest ones; they are the most concrete. Three elements are enough to genuinely help the next customer.

1. What was done — "replaced a water heater", "painted two bedrooms".
2. How it went — punctuality, tidiness on site, whether the quoted price held.
3. Your conclusion — would you recommend them, and for what kind of job.

Avoid putting phone numbers, addresses or personal data into a comment: that information is filtered out, and it exposes you for no benefit.

For craftsmen: your rating is your capital

For a professional, the average rating is the single most valuable asset on the profile — ahead of the photo, ahead of the gallery. A customer hesitating between two plumbers in the same city almost always decides on reviews. Three habits are enough to lift an average: answer the phone quickly, quote a price and stick to it, and come back without argument when a detail is wrong. And when a job has gone well, simply ask the customer to leave a review — most are happy to, they just rarely think of it on their own.

Why reviews are the backbone of the whole platform

Everything else Khdemli offers — search, filters, the verified badge — only narrows the field. Reviews are what let you actually choose within it. They also do something quieter but more powerful: they change behaviour. A craftsman who knows a customer can rate them publicly arrives on time, keeps the site tidy and honours the quoted price, because the next ten customers will read the result. That is why leaving a review after a job is not a courtesy but a contribution — it is the mechanism that keeps standards up for everyone who books after you.

What about an unfair review?

It happens: a customer unhappy for reasons beyond your control, a misunderstanding about price. One negative review among a majority of good ones does not destroy a profile — customers know how to read a pattern. If a review is clearly abusive (insults, content unrelated to any real job, an attempt at blackmail), report it through the Contact page; reviews are moderated and can be removed.

Frequently asked questions

To see how reviews fit into the wider system, read the guide to how Khdemli works and the article on the verified badge. Or go straight to comparing ratings on the Craftsmen page, or in a specific category such as home cleaning.