Unlocking a Craftsman's Contact: Price and How It Works

Unlocking a craftsman on Khdemli reveals their full name, phone number and WhatsApp in exchange for a few dirhams charged to your wallet, and access lasts 15 days. The exact price appears on screen before you confirm: there is no subscription, no commitment and no hidden fee. Here is why the mechanism exists, what it gives you, and how to use it intelligently.

Why contact details are hidden

In the craftsman listings, names are partly masked and no phone number appears. There are three concrete reasons. First, a number displayed openly on a public page is scraped by bots within days, resold, then buried under cold calls — and the craftsman eventually stops answering. Second, this small friction guarantees the professional that every call received comes from someone with a genuine need. Third, it is what allows Khdemli to operate without taking a commission on your job, as explained in the article on our model.

What you get, exactly

• The craftsman's full name, unmasked
• Their direct phone number
• Their WhatsApp, when provided — handy for sending photos of the problem
• The right to leave a review on that professional after the job
• Access valid for 15 days, renewable afterwards if needed

What it costs

An unlock costs a few dirhams — the order of magnitude of a coffee, not of a renovation. The price follows pricing tiers managed by the platform, and the amount applying to your account is always displayed before you confirm. If you hold free unlocks, they are used first and the operation then costs nothing at all. How the balance works is covered in the wallet guide.

The 15 days: why there is a duration

An unlock is not a single phone call: you keep the contact for 15 days. That window is calibrated on how a small job actually unfolds — you call, the craftsman comes to look, returns with materials, finishes the work, and you call again about a final detail. All of that fits comfortably inside the window. After it closes, if you need that professional again months later, you can simply renew the unlock.

Step by step

1. Find the craftsman on the Craftsmen page and open the full profile.
2. Read the gallery, the rating and the reviews — free and unlimited.
3. Sign in, then tap the unlock button on the profile.
4. Check the amount displayed and confirm: the charge and the access are immediate.
5. Call or message on WhatsApp, describe the job and ask for a quote.
6. After the work, come back and leave a review on the profile.

The unlock from the craftsman's side

When a customer unlocks a profile, the craftsman is notified — they know somebody has just obtained their details and can expect a call. On their side too, a small amount is charged to their own wallet. The design is symmetrical and deliberate: the introduction benefits both parties, so both fund it, and nothing is taken from the price of the work.

What if you change your mind after unlocking?

An unlock gives you a way to reach the craftsman, nothing more: it commits you to no work and is not a booking. If the quote does not suit you, if the professional is unavailable on your dates, or if the conversation simply does not go well, you are free not to proceed. No additional fee applies and the craftsman receives nothing further. That is precisely why the amount was set so low — contacting several professionals should never require a second thought. And if the number you obtained turns out to be permanently unreachable, report it through the Contact page: a profile whose details no longer work loses its verification.

Mistakes to avoid

• Unlocking without reading the reviews first — reading is free, so use it before you spend.
• Unlocking a single craftsman for a large job and leaving yourself no comparison.
• Waiting until the 15 days are nearly over to call back while the job is still running.
• Forgetting to leave a review: it is what helps the next customer and rewards good professionals.

Frequently asked questions

To prepare your first unlock: read the wallet guide, learn to spot a trustworthy craftsman, then narrow down to what you need — a plumber, a carpenter, or all craftsmen in your city.